REGISTRATION POLICIES last updated October 23, 2021
CLUB MEMBERSHIP, CLASS REGISTRATION AND CLASS ATTENDANCE
Every athlete is required to purchase Annual Club Membership which includes membership to Gymnastics Canada, Gymnastics BC and secondary accident insurance. These fees are non-refundable and are due immediately upon enrollment. Memberships are valid from September 1 to August 31 and cannot be pro-rated.
The membership for the 2021-2022 season will be $63.00 per athlete.
Gymnastics BC mandates that every athlete who attends a class must be registered. Attendance is taken at the beginning of each class and unregistered athletes will be directed out of the gym. Please note: coaches cannot register athletes or allow unregistered athletes to remain inside the gym.
A $25 fee will be charged for declined credit card or returned cheques. Please remember to keep your credit card information online up-to-date.
Make-ups, credits, or refunds for missed classes (for any reason) are not available due to class schedules, ratios and building capacity restrictions. This includes COVID-19 related quarantine and isolation requirements.
CLASSES: Prior to the first class, we will refund 80% of the class fee. Within the first two weeks of the session: we will issue a pro-rated, 80% refund. The last day to notify us of a withdrawal will be as follows (no refunds will be issued after this date):
- Fall 2021: September 27, 2021
- Winter 2022: January 18, 2022
CAMPS: To receive an 80% refund of the camp fee, we require notification of your withdrawal at least two business days prior to the camp start date (e.g. by Thursday 8am, if the camp starts the following Monday). Following this time, no refunds will be issued.
ADULT GYM: To receive an 80% refund of the class fee, we require notification of your withdrawal in the month prior to your first class. No refunds will be issued once the class begins.
PRIVATE LESSONS: We require a minimum of 24 hours notice to cancel a lesson. With less than 24 hours notice, no refunds or credits will be issued.
DROP IN: We require 24 hours notice to issue an 80% refund. With less than 24 hours notice, no refunds or credits will be issued.
Withdrawals due to injury or extended illness may be eligible for a refund with a written physician’s note. A pro-rated, 80% refund is calculated from the date the note is received.All notices of a withdrawal or cancellation must be submitted in writing to firstname.lastname@example.org.
Space permitting, transfers between classes are permitted. A $25 administrative charge is applied.
CLASS / CAMP CANCELLATIONS
Phoenix reserves the right to cancel classes that have 3 or fewer athletes registered. Families will be notified via email and athletes will have the option to transfer to other available classes with no penalty of transfer fees. If no suitable alternatives are found, a full refund will be issued.
Should Phoenix receive directives to suspend programming related to the COVID-19 pandemic, all affected families will be notified via email. Fees will be suspended until Phoenix has enough information to move forward. As soon as we are able, we will provide either a refund or a credit toward future classes. Should this situation arise, we thank you for your patience in waiting for more information and for trusting that we will do our utmost to ensure we will resume our services only when it is safe to do so.
Phoenix has developed its curriculum with specific age-appropriate activities, guided by the developmental stages of children. This progressive class-by-class approach is designed to group children by age, not ability, offering a structured environment in which children can increase physical ability and gain confidence.
CLASSES: To ensure the success of your child, the age cut-off for the 2021-2022 season is December 31, 2021.
CAMPS: A child must be the age, outlined for each program, by December 31, 2021.
Please do not create duplicate athlete profiles for your athletes with different birthdays, as you will be charged membership fees again and will be asked to switch to a class that is age appropriate. We cannot guarantee that there will be availability to switch to the correct class so please ensure your original registration is correct
MEDICAL / LEARNING NEEDS
Phoenix works to accommodate the needs of all athletes. Parents/guardians are asked to inform the Program Lead at the time of registration of any allergies or physical, behavioural or specific learning needs that we need to be aware of to allow us to create the best experience for each and every child. Failure to disclose gives Phoenix the right to withdraw or transfer the child should it be determined that we are unable to provide a safe and/or appropriate learning environment for all.
ADVERTISING / MEDIA AND PUBLICITY
With parental consent, Phoenix reserves the right to photograph and film athletes for advertising and publicity purposes and use these photos and videos at no charge. Parental consent is requested at time of registration.